Privacy Policy

Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.
Note: the privacy practices set forth in this privacy policy are for this website only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact Information

If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:
By e-mail: customer.service@polockjohnnys.com
By Phone: 410-477-7100
By Fax: 410-477-7107
We reserve the right to make changes to this policy. Any changes to this policy will be posted.

Shipping Costs & Delivery Standards

We want your products to arrive to you just as if you had picked them up from us in person. We take additional care in hand packing each order using our custom cooler containers and gel packs to help ensure your order comes to you as fresh as it was when we packed it. The shipping cost reflect what is needed to maintain the freshness and quality of our products. All perishable items will be packed and shipped the same day to ensure freshness. Any item ordered after 1 pm (EST) will not be packed and shipped until the next business day. Perishable items will not be shipped on Friday and orders placed after 1 pm Thursday will not be shipped until the following Monday to ensure your product will be fresh when received. We pack frozen polishes with ice packs for better shipping preservation and we may also use dry ice for longer shipments. If shipping is expected to take more than two days for delivery (shipping outside of Maryland), using a faster method other than Ground Service is recommended.
Please refer to the United Parcel Service www.ups.com for delivery information or restrictions.

Refunds / Returns

If for any reason you are not fully satisfied with one of our products please contact us within 48 hours upon receiving your shipment so we can work with you to make it right. Due to the nature of our product we cannot accept returns on perishable items. If you choose to use Ground Service delivery on shipments that take more than 2 days to receive, we cannot be responsible for the freshness of your order. *Handling fees are non-refundable*.